Privacy and Cookie Policy
Puckator Ltd are committed to protecting and respecting your privacy.
This policy [together with our terms of use (Terms & Conditions ) and any other documents referred to on it] sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will process it. By visiting www.puckator.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulations (the GDPR), the data controller is Puckator Ltd of Lowman Works, East Taphouse, Liskeard, Cornwall, PL14 4NQ who can be contacted using the following contact details: Telephone - 01579 321550 or Email - dataprotection@puckator.co.uk .
Your point of contact for any issues relating to this policy or to your personal data is Simon Thomas, Data Protection Officer, Puckator Ltd, Lowman Works, East Taphouse, Liskeard, Cornwall, PL14 4NQ. You can contact our Data Protection Office via post on the address above, or via email at dataprotection@puckator.co.uk.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
1. INFORMATION WE COLLECT FROM YOU
We will collect and process the following data about you:
1. Information you give us. This is information about you that you give us by filling in forms on our site www.puckator.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, search for products, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information or technical information.
2. Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
2.1. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information.
2.2. Anonymous information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products viewed or searched for, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
3. Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
4. We use cookies to collect data for the purpose of personalising and measuring the effectiveness of our advertising campaigns, including Google Analytics and Google AdWords. These services help us understand user interactions and optimise our marketing efforts. For more details, please visit the Google Privacy Policy.
2. COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Cookies are small text files that a web site transfers to a visitor’s hard disk or browser for added functionality, or for tracking web site usage. We use cookies to make our site function as you would expect - keeping you logged in as you move around the site for example. We also use cookies to help us see how many visitors we get and which products are most visited. These are anonymous so no personally identifiable data is stored.
You can choose which types of cookies you want to accept and which you want to reject, by changing the settings in the cookie management platform popup on our website. If you change your mind, you can re-open the popup and make the changes you wish at any time, by clicking the blue & grey cookie icon in the bottom left of our website pages. However you will find that certain elements of the site function incorrectly or not at all if cookies are completely disabled on your browser settings.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
3. USES MADE OF THE INFORMATION
We use information held about you in the following ways:
1. Information you give to us. We will use this information:
1.1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
1.2. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
1.3. to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have specifically consented to this;
1.4. to notify you about changes to our service;
2. Information we collect about you. The legitimate interests that we will rely upon to process this information are:
2.1. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
2.2. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
2.3. to allow you to participate in interactive features of our service, when you choose to do so;
2.4. as part of our efforts to keep our site safe and secure;
2.5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
2.6. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
3. Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
If we are not able to process your personal data whether because you do not consent, you withdraw or limit consent, or for any other reason then we will not be able to achieve the purposes listed above.
4. DISCLOSURE OF YOUR INFORMATION
You agree that we have the right to share your personal information with:
1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
2. Selected third parties including:
2.1. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
2.2. advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
2.3. analytics and search engine providers that assist us in the improvement and optimisation of our site;
2.4. credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
2.5. The specific third parties that we will share your data with are as follows, together with links to their privacy policies:
• Mailchimp The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE,Suite 5000,Atlanta, GA 30308 USA https://mailchimp.com/legal/privacy/
• Sagepay, Head Office, Sage Pay Europe Limited, North Park,Newcastle upon Tyne, NE13 9AA - https://www.sagepay.co.uk/policies/privacy-policy
• Paypal, 5 New Street Square, London, EC4A 3TW - https://www.paypal.com/en/webapps/mpp/ua/privacy-full
• DPD Head Office, Roebuck Ln, Smethwick B66 1BY, United Kingdom (PDF File)
• TNT UK Head Office, Express House, Abeles Way, Atherstone CV9 2RY - https://www.tnt.com/express/en_gb/site/privacy-policy.html & (PDF)
• UPS, Forest Road, Feltham, Middlesex TW13 7DY, United Kingdom - https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page
• PARCELFORCE, 25 Caldecotte Lake Drive, Caldecotte, Milton Keynes, MK7 8LE - https://www.parcelforce.com/privacy
• DHL, 1 Horton Rd, Slough SL3 0BB - http://www.dpdhl.com/en/data_protection.html
• EVANS TRANSPORT, Gammaton Road, Bideford, EX39 4FG (PDF)
• PALLETWAYS (UK) Limited Fradley Distribution Park,Wood End Lane, Fradley Park, Lichfield, Staffordshire WS13 8NE - http://www.palletways.com/policies/privacy-policy/
• PALLETFORCE Ltd, Callister Way, Burton-on-Trent DE14 2SY - https://www.palletforce.com/privacy-policy
• ASA Creditsafe.com (UK) Ltd – c/o Britannia Building, Caerphilly Business Park, Van Rd, Caerphilly, CF83 3GG - https://www.creditsafe.com/gb/en/legal/privacy-policy.html
• KLARNA Headquarters, Klarna AB, Sveavägen 46, SE-111 34 Stockholm, Sweden - https://www.klarna.com/uk/privacy-policy/
3. We will disclose your personal information to third parties:
3.1. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
3.2. If Puckator Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
3.3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use terms and conditions of supply (see terms and conditions here: Terms & Conditions ) and other agreements; or to protect the rights, property, or safety of Puckator Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5. WHERE WE STORE YOUR PERSONAL DATA
1. Some of the data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Puckator Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
2. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. AUTOMATED DECISION MAKING
1. We do not use automated decision making including profiling.
7. RETENTION OF DATA
1. We will only retain your data for as long as we deem reasonable are for the purposes outlined above, which is usually up to 6 years after your relationship has ended with us.
8. YOUR RIGHTS
1. We will only process your data for marketing purposes where you have given express consent to us to do so or where there is a legitimate interest for us to do so. The legitimate interests that we will rely on are as listed above under “Uses made of the Information – Information that we collect about you”. In any event, we will only rely on legitimate interest as a grounds for processing your data where we have completed a Legitimate Interest Assessment and where such assessment supports the use of such data processing.
2. At any time, even if you have previously consented, you have the right to ask us not to process your personal data for marketing purposes and/or not to disclose it to third parties for marketing purposes. You can do this by contacting us using the following email address:dataprotection@puckator.co.uk. You can also use this email address to notify us of any preferences you have in relation to the processing of your data for example as to the frequency of communications that you receive from us or the manner or the subject matter of such communications.
3. The GDPR also gives you the following rights:
1. to access information held about you;
2. to request the deletion or correction of information held about you;
3. to object to or restrict the processing of information about you;
4. to request that information about you be transferred to another person;
5. to complain to the relevant supervisory authority. In the UK this is the Information Commissioner’s Office (ICO) https://ico.org.uk/ whose contact details are as follows:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
4. You can exercise these rights by contacting us using the following contact details:
Data Protection Officer, Puckator Ltd, Lowman Works, East Taphouse, Cornwall, PL14 4NQ. Tel: 01579 321550 or Email: dataprotection@puckator.co.uk.
9. THIRD PARTY SITES
1. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10. CHANGES TO OUR PRIVACY POLICY
1. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
11. COMPLAINTS PROCEDURE
1. If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us as follows: Data Protection Officer, Puckator Ltd, Lowman Works, East Taphouse, Cornwall, PL14 4NQ. Tel: 01579 321550 or Email: dataprotection@puckator.co.uk.
You may also contact the Information Commissioner’s Office in relation to any such complaints https://ico.org.uk/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
12. CONTACT
1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Data Protection Officer, Puckator Ltd, Lowman Works, East Taphouse, Cornwall, PL14 4NQ. Tel: 01579 321550 or Email: dataprotection@puckator.co.uk.