Delivery & Shipping
Welcome to the delivery and shipping information page for Puckator UK. Please scroll down and browse our delivery information. If you cannot find what you are looking for or have a question or query regarding shipping and delivery please contact our customer service team.
Shipping and Delivery made easy with Puckator UK
- Fast and competitive shipping is available to the UK, EC & Rest of the World locations.**
- Same day dispatch available Monday to Friday with our Priority service to selected locations.*
- Saturday & Sunday delivery is available to selected UK locations*
- By 10.30 am and By 12 pm options available to selected UK locations*
- Partnered with worldwide delivery couriers and shippers
- Quick, safe and secure payment options
- Courier partner tracking and delivery window updates are available.
*Same day dispatch, By 10.30 am/12pm or Saturday/Sunday delivery orders must be placed and paid for before 11 am.
** Shipment to EU destinations is available from our UK website, but delivery is DDU (duties unpaid). All duties and taxes are the responsibility of the purchaser.
The UK and Northern Ireland
| Minimum Order £75(ex VAT) |
Service | Order Value up to £100 | Over £100 | Estimated Delivery Time (From placing your order) |
| UK Mainland | Standard | £9.95 | FREE | 2 - 4 Working Days |
| Priority | £15.90 | £5.95 | 1 - 2 Working Days | |
| Northern Ireland, Highlands, Isle of Man and Channel Islands (Scottish Highland Postcodes - AB31-38, 41-45, 51-56, FK17-99, HS1-9, IV, KA27-28, KW1-17, PA20-88, PH15-50, ZE) | Standard | £12.95 | FREE | 2 - 5 Working Days |
| Priority | £18.90 | £5.95 | 1 - 3 Working Days |
Need your order there sooner?
| By 10.30 am, By 12 pm, Saturday and Sunday Services | Service | Order Value up to £150 | £150 - £250 | £250 - £500 |
| UK Mainland - Selected Locations Only. Find out more about these delivery options here. |
Next-Day By 12 pm | £25.90 | £22.90 | £15.95 |
| Next-Day By 10.30 am | £34.90 | £31.90 | £24.95 | |
| Saturday | £34.90 | £31.90 | £24.95 | |
| Sunday | £37.90 | £34.90 | £27.95 |
Zone 1 (EC and Non-EU European Countries)
| Minimum Order €150 (ex VAT) | Service | Order Value up to €250 | €250 - €500 | €500 - €750 | €750 - €1000 | Over €1000 | Estimated Delivery Time (From placing your order) |
| Switzerland | Standard | €49.95 | €59.95 | €69.95 | €79.95 | Quoted | 3 - 7 Working Days |
| Norway | Standard | €59.95 | €79.95 | €99.95 | €109.95 | Quoted |
3 - 7 Working Days |
| Andorra, Iceland, Turkey |
Standard | Quoted | Quoted | Quoted | Quoted | Quoted |
Delivery to these locations is via air and is quoted on an order-by-order basis. 4 - 10 Working Days |
EU Countries
Orders sent to the below locations are shipped from our UK warehouse DDU (delivery duties unpaid) with either UPS or DHL. DDU means all duties and taxes are the responsibility of the purchaser (importer).
UPS or DHL will contact the importer at the point of entry in to the end destination country, and will request any duties and taxes that need to be paid to clear customs. Once paid, the goods will be cleared by customs and delivered to your delivery address.
Puckator will provide customs information to the courier at the point of dispatch, but any additional customs documents such as POA (Power of Authority), if required, will need to be provided by the importer. Most import charges are VAT, which can be claimed back in the relevant EU country.
If you prefer you can also order direct from our European Distribution Centre by visiting our sister EU site www.puckator-wholesale.eu. The goods ordered from our EU website are shipped directly from our European warehouse in Poland.
| Minimum Order €150 (ex VAT) | Service | Order Value up to €250 | €250 - €500 | €500 - €750 | Over €750 | Estimated Delivery Time (From placing your order) |
| Austria, Balearics, Belgium, Corsica, Czech, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Sicily, Spain, Sweden, Vatican City State | Standard | €49.95 | €79.95 | €99.95 | Quoted | 3 - 7 Working Days |
| Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia | Standard | €55.95 | €89.95 | €129.95 | Quoted | 3 - 7 Working Days |
| Cyprus, Malta, Liechtenstein, San Marino, Monaco | No Service from the UK | No Service | No Service | No Service | No Service | We do not ship to these locations from our UK warehouse. Visit our EU website to order for these countries. |
Rest of World
| Minimum Order $175 (ex VAT) |
Service | Estimated Delivery Time (From placing your order) |
| Rest of World locations including Australia, Azores, Brazil, Canada, Canary Islands, China, French Guiana, French Polynesia, Guadeloupe, Israel, Japan, Madeira, Martinique, Mexico, New Zealand, Reunion, Singapore, Taiwan, United States |
Quoted - The cost of shipping to these locations is based on the size and weight of each order. To give you the most competitive price once you have placed your order a member of our customer service team will be in touch with an estimated shipping cost |
4 - 10 Working Days |
| Freight Forwarder | We can ship to any freight forwarder across the UK, Europe and Worldwide. |
- Orders are processed Monday to Friday (excluding Bank Holidays).
- Priority orders are processed every week day at 11am . For our same day dispatch service orders must be placed before 11am and paid for at the time of ordering. Orders placed after 11am or on a weekend will be processed and sent the next working day.
- Saturday delivery available to selected delivery locations. Orders need to be placed before 11am the Friday before the goods are required.
- For additional delivery information including specific service, postcode and country information please visit our delivery timescale and special service page.
- Pallet shipments are available.
- If you have any special requirements for delivery please add a note to your order during checkout in the special delivery box.
- For rest of world locations full commercial and customs paperwork is provided with each shipment but some local taxes or charges may be applicable depending on delivery locations.
- The delivery times shown here may vary depending on the location. Please adhere to the lead times shown in the ordering process.
Any tracking or delivery updates sent after the goods have been dispatched come directly from the courier delivering the goods. Within these communications there will be details on how to change or amend your delivery, but if you cannot find a way to amend something directly with the delivery courier then please contact our customer service team and we can get in contact with them on your behalf. Although we try our hardest we are only human and we believe the same is true of our shippers, so if you have any problems with your delivery please do not hesitate to contact us.
Delivery Partners
We work with multiple delivery partners worldwide so we can offer you the quickest and most competitive shipping price to your destination.
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