Payment Information
We accept orders 24 hours a day, 365 days a year, all you have to do is register for free and you can place an order.
When you proceed through our checkout you will be given three ways to pay for your order, Credit/Debit Card, Paypal and Bank Transfer.
Credit & Debit Cards
Credit and Debit cards are the quickest and easiest way to pay for your order. For our convenience and your security, our credit card payments are processed by our preferred payment company Opayo - from Elavon. This gives us very high confidence in the security of your data, which then leaves you with greater peace of mind.
Elavon accepts most major cards including Visa and Mastercard. Unfortunately, they do not accept American Express. Maestro cards are being phased out and as a result, we can only take Maestro manually over the phone. If you would like to pay for your order using a Maestro card please select the cheque/bank transfer option and add a note for our office to call you for your card details.
IMPORTANT INFORMATION: When you checkout we take your payment straight away. If something goes out of stock while your order is being packed we will issue a refund back to your payment card at the time of invoicing. Once your order is invoiced we will email you a final invoice with the confirmed total. If the total is different a refund will already have been issued to your payment card.
Proforma Accounts
Our standard payment terms for orders placed on our website are via proforma invoice. This means you pay for the goods before the items are packed and dispatched. Placing an order is quick and easy, there is no approval process for a proforma account, you just need to register on our site and place your order. You can pay for the goods immediately as you checkout, or if you prefer to pay via bank transfer you can select this option at checkout and we will then email you the details to make payment. Please note, we do not pack any goods for dispatch until the payment has been received in full.
Bank Transfers
If you wish to pay via bank transfer, select the option in the checkout and our orders team will send you an email with the total and bank details. Bank transfers will be required to clear before the goods are packed and dispatched, please note this can take up to 5 working days.
We will send you the bank details with your proforma invoice.
Credit Accounts
If you are in the UK or Ireland you can apply for a Credit Account. Please note when applying for a credit account you will need to provide 3 references for companies that you already hold a credit account with. Once these references have been checked we will contact you to confirm whether your application has been successful and an additional credit account payment option will appear in the checkout.
Sales Reps
We have a team of friendly sales agents across the UK and Ireland who can come and see you and discuss our products. Click here to request a visit.
Tracking Your Order
If you have any queries regarding the status of your order please call us on 44 (0) 800 0116969 or email our Customer Services team at customerservices@puckator.co.uk
Other Queries and Feedback
We are always looking for ways to improve our service. If you'd like to make any suggestions or comments, please email us.
Click here to read our answers to Frequently Asked Questions
If you have any questions or queries regarding payments you can contact us:
UK Sales Office: 44 (0) 800 011 6969
International Phone: 44 (0) 1579 321550
UK Fax: 44 (0) 7092 006288 or 44 (0) 1579 321 520
Email our Customer Services team at customerservices@puckator.co.uk